A letter from PPL

Dear Customer,
The heavy, wet snow that fell all day long Saturday weighed down trees and power lines throughout our service area, causing widespread damage to our delivery system. It resulted in more than 300,000 power outages.
With the numerous outages, you may have lost power temporarily, may still be without power, or may have neighbors, family and friends coping without electricity.
We appreciate your patience and understanding. We know how trying it is, and we want to assure you that we are doing everything we can to restore power as quickly and as safely as possible.
We have assembled all available PPL Electric personnel. Additionally, nearly 300 crews are joining us from other utilities to assist with the cleanup and restoration effort. More utility workers from as far away as Michigan, Indiana, Kentucky and Tennessee are on their way.
As of Sunday afternoon, we had restored power to more than 140,000 customers. Still, we have nearly 3,000 cases of damaged equipment that must be repaired. Damage is particularly severe in the Lehigh Valley region and has affected nearly a dozen transmission lines that supply power to large numbers of customers.  Downed trees and limbs have made it extremely difficult for crews to even access our lines in some cases.
With a storm of this magnitude, it could take days before we can restore service to the final affected customers. We are assessing damage by foot, by vehicle and by helicopter patrols. We're working to develop estimates of when power may be restored for each individual case. We're prioritizing work and focusing first on repairs that can restore power to the largest numbers of customers. As we do, please keep yourself and your family safe by staying clear of downed power lines.
The unprecedented string of severe weather the last two months has caused repeated inconvenience and frustration. We can't say enough how much we appreciate your patience and perseverance through these trying times.
Sincerely,

Bernie Molchany
Director, Customer Operations
PPL Electric Utilities